Effective Date: September 20, 2026
At AstroPCB, we stand behind the quality of our work. This policy explains when and how you can request a refund or replacement.
Important: Custom-Manufactured Products
All PCBs are custom-manufactured to your specifications. Unlike off-the-shelf products, each board is produced uniquely based on your Gerber files. This means “change of mind” returns are not accepted — we cannot resell or reuse custom boards. This is consistent with the EU Consumer Rights Directive (2011/83/EU), Article 16(c), which exempts goods “made to the consumer’s specifications” from the right of withdrawal.
However, we fully guarantee the quality of our manufacturing work.
When You ARE Eligible for a Refund or Remake
1. Manufacturing Defects
If the delivered PCBs do not meet agreed-upon IPC standards, you are entitled to a full refund or free remake. Examples include broken traces, short circuits, incorrect layer stackup, plating defects, solder mask misalignment, or drill holes not matching specifications.
2. Order Does Not Match Gerber Files
If delivered PCBs do not match your approved Gerber files (wrong dimensions, wrong layer count, wrong material, etc.), you are entitled to a full refund or free remake.
3. Shipping Damage
If PCBs arrive physically damaged due to transit, you are entitled to a full refund or free remake. You must:
- Report damage within 7 calendar days of delivery
- Provide clear photographs of the damage and packaging
- Retain original packaging for potential carrier claims
When You Are NOT Eligible
1. Customer Design Errors
If PCBs are manufactured correctly per your Gerber files but your design has errors, this is not eligible for refund. We offer a discounted remake at 50% off if you provide corrected files within 30 days.
2. Change of Mind
We cannot accept returns for custom products simply because you no longer need them.
3. Cosmetic Issues Within Tolerance
Minor variations within IPC Class 2 or Class 3 tolerances are not defects.
4. Late Claims
Claims submitted more than 30 calendar days after delivery cannot be accepted, except where local law requires a longer period.
How to Request a Refund
- Email rfq@astropcb.com with your order number, description of the issue, and clear photographs
- We review your claim within 2 business days
- Resolution: Full refund to your original payment method (5-10 business days) or free remake with expedited production
You do not need to return boards for obvious defects documented by photos.
Regional Consumer Rights
European Union
EU consumers retain all mandatory consumer protection rights. The custom goods exemption applies to the right of withdrawal, but your rights regarding quality guarantees and defective goods are fully preserved.
United States
This policy does not limit any rights you may have under applicable state consumer protection laws.
For refund requests: rfq@astropcb.com (response within 2 business days)